If you are having issues with the playback of any of our training videos, please follow the steps below to troubleshoot:
1. Ensure that the browser is supported and up-to-date;
2. If you are still having trouble at this point, ensure that your internet connection is active and strong. If possible, move to a wired internet source.
3. Make sure background programs have been closed out of, as this will free up resources the video playback may require.