Issues with my Audio and/or Video

If you are having issues with the playback of any of our training videos, please follow the steps below to troubleshoot:

 1. Ensure that the browser is supported and up-to-date;

Chrome
Firefox
Safari

2. If you are still having trouble at this point, ensure that your internet connection is active and strong.  If possible, move to a wired internet source.

3. Make sure background programs have been closed out of, as this will free up resources the video playback may require.